Terms & Conditions

By continuing to use this website, you agree to our Terms & Conditions, including our Cookie and Privacy Policies. If you do not agree with any part of these terms, please do not use our website.

General Conditions

All content on this website is protected by copyright. You may not reproduce, copy, distribute, or transmit any part of this website without prior written permission.

Cookie Policy

Like many websites, we use cookies and similar technologies to enhance your experience and analyze site usage. Cookies help us:.

  • Remember services you’ve used.
  • Track donations and payments.
  • Understand how visitors navigate the site.
  • Personalize content and remember your preferences.
  • Maintain site security and session management.
  • Display relevant advertisements.

You can control or delete cookies through your browser settings. Disabling cookies may impact the functionality of this website.

We may also use web beacons, pixel tags, and other technologies to gather statistical information about your browsing and engagement with our content.

Privacy Policy

You can visit our website without revealing your identity. However, certain anonymous information, such as your IP address, browser type, and pages visited, is collected for analytics and security purposes.

We collect personal information when you:

  • Make donations.
  • Subscribe to newsletters.
  • Submit inquiries or applications.
  • Participate in promotions or activities on our site.

Personal information we may collect includes your name, email address, phone number, donation details, and other information you choose to share.

We do not store credit card details on our website. Online payments are processed through secure third-party gateways to protect your information.

How We Use Your Information

We may use your information to:

  • Process donations or applications.
  • Send receipts and confirmations.
  • Respond to your requests.
  • Maintain records and comply with legal requirements.
  • Communicate updates, newsletters, and information about causes or services.

Direct Marketing

We may contact you via email, SMS, or other channels. You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.

Access to Your Information

We may share your personal information with trusted staff, consultants, and service providers who help operate our website and services. These parties are obligated to maintain the confidentiality of your information.

We will not sell or share your personal data with other companies without your consent, unless required by law or necessary to protect our rights or the safety of others.

Your Rights

As a South African resident, you have rights under the Protection of Personal Information Act (POPIA) and other laws to:

  • Access your personal information.
  • Request corrections or deletions.
  • Opt out of direct marketing.
  • Object to certain processing activities.
  • Request information about how your data is handled.

To exercise your rights, please contact us at enquiries@westbrookretirementvillage.co.za

Security

We are committed to protecting your information. Online payments are processed through secure gateways, ensuring that your personal and payment data remains safe.

Refund Policy

If you wish to cancel or reverse a donation, please notify us in writing within 7 days at enquiries@westbrookretirementvillage.co.za. Refunds will be issued, minus applicable bank charges.

Zero Tolerance Policy

We uphold values of trust, accountability, care, respect, and integrity. We have zero tolerance for abusive, discriminatory, or harassing behavior on our platforms. Inappropriate comments may be removed and repeat offenders may be blocked and reported.

By using this website, you consent to our Terms & Conditions and Privacy Policy. For any questions, please contact us at enquiries@westbrookretirementvillage.co.za.